If you’re tracking your package on the courier's website and it looks like it’s headed to the wrong city, it’s most likely due to human error through the courier. 

Human errors happen on occasion as postal codes are often manually entered by the postal office and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

Please contact our Experience Concierges for assistance on your shipment. 

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