If you don’t get your package after two days past the expected delivery date, contact our Live Chat.
We can do a trace for the parcel. If it is stuck in transit status, it has to be over 30 days before it can be deemed loss.
If there’s a trace done, the Courier will do an investigation which may take 5 business days to finish. If they are able to find the package, they ship it to you and you’ll receive it a few days later.
We are unable to offer refunds if the package arrives late due to postal issues. Due to the nature of parcel handling, Birch + Fog cannot provide refunds for lost or stolen packages if your order is marked as delivered.
Please make sure you provide us with the correct shipping address. Customers will need to cover costs to reship returned packages that have an incorrect shipping address.